Pre-Order Terms


Pre-Order Terms & Conditions

Thank you for your interest in pre-ordering from us! Please review the following terms carefully before completing your purchase. By placing a pre-order, you acknowledge and agree to these terms.

What is a Pre-Order?

A pre-order allows you to reserve an item that is not yet available for immediate shipment. This means you're purchasing an item before its official release or before our inventory has arrived.

Payment

Full payment is required at the time you place your pre-order. Your chosen payment method will be charged immediately upon completing the checkout process.

Estimated Shipping Date

The estimated shipping date for pre-order items is clearly displayed on the product page and again in your cart and at checkout. Please note that this date is an estimate and is subject to change. We will do our best to keep you informed of any delays or changes to the estimated shipping timeframe. Factors such as manufacturing delays, shipping disruptions, or unforeseen circumstances can impact the final delivery date.

Cancellations

You may cancel your pre-order for a full refund at any time before the item has shipped. Once your pre-order has shipped, our standard return policy will apply. To cancel a pre-order, please contact our customer service team at [Your Customer Service Email/Phone Number].

Returns

Our standard return policy applies to all pre-order items once they have been shipped. Please refer to our [Link to your full Return Policy] for detailed information on how to return an item.

Combining Pre-Order and In-Stock Items

If your order contains both pre-order items and in-stock items, the entire order will be held until all pre-order items are available to ship. If you wish to receive in-stock items sooner, please place separate orders.


By proceeding with your purchase, you confirm that you understand and agree to these pre-order terms and conditions.

Rowan Smith

Founder.
Background in industrial/product design.
"I first started Climb Club to do what I love, make things and rock climb".
Attended ACCD in 2023-24.

Josh Jesus

Member.
Background in sales and experience in both training and couching.
Research on nutrition in relation to climbing.

Evan Hays

Member.

Experience in horticulture, construction and training. A key part of bringing the Homewall system board to life.

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